JobsConnect

Customer Service Executive (Program Management)

  • Any
  • Penang, Malaysia
  • 2024-09-30
  • MYR 3000-5000
  • Vacancies: 30
  • Land-Based

Job Description

  • • Responsible for overall account management of assigned customers/accounts
  • • Responsible for revenue and organic growth targets
  • • Responsible for RFQ and pricing, legal affairs, negotiations (in any assigned area)
  • • Responsible for understanding and driving the customer/account P&L (sales, margins,
  • mark- ups), contribution goals, inventory goals and any other specific cost drivers.
  • • Responsible for building and maintaining good working relationship with assigned
  • customer through consistent, timely and accurate data feed
  • • Responsible to understand customer contracts and the relation to actual production and
  • processes
  • • Be the key channel of communication for customers and act as escalation in the event of
  • customer issues
  • • In charge of customer´s satisfaction reviews and corrective actions
  • • PIC and coordinator for hosting all customer visits
  • • Lead customer programs and cross functional management, working closely with project
  • managers to meet customer’s requirements and objectives (Example: VA/VE, NPI,
  • Transfer programs)
  • • Identify & develop profitable new business opportunities through market research and
  • funnel generation
  • • Work closely and maintain good working relationships with ASE global sales team to
  • identify and drive opportunities

Qualifications

  • • Degree with minimum 3 years’ working experience
  • • Assertive and self-motivated with the ability to work independently and in a team
  • environment
  • • Excellent presentation skills and preparation of presentation materials
  • • Ability to interact with all levels/positions including Senior Positions
  • • Fluent in BOTH English and Mandarin
  • • Must be able to problem solve, prioritize and have the ability to multitask and
  • continuously improve processes and capabilities.
  • • Strong problem-solving skills, and numerical analytical skills. Meticulous and detail
  • oriented.
  • • Understanding of product development life cycle and supply chain processes such as
  • forecasting, planning, inventory management, operations, manufacturing, procurement,
  • sourcing, transportation and warehousing