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Customer Service Executive (Program Management)
Any
Penang, Malaysia
2024-09-30
MYR 3000-5000
Vacancies: 30
Land-Based
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C0820-M-59
Job Description
• Responsible for overall account management of assigned customers/accounts
• Responsible for revenue and organic growth targets
• Responsible for RFQ and pricing, legal affairs, negotiations (in any assigned area)
• Responsible for understanding and driving the customer/account P&L (sales, margins,
mark- ups), contribution goals, inventory goals and any other specific cost drivers.
• Responsible for building and maintaining good working relationship with assigned
customer through consistent, timely and accurate data feed
• Responsible to understand customer contracts and the relation to actual production and
processes
• Be the key channel of communication for customers and act as escalation in the event of
customer issues
• In charge of customer´s satisfaction reviews and corrective actions
• PIC and coordinator for hosting all customer visits
• Lead customer programs and cross functional management, working closely with project
managers to meet customer’s requirements and objectives (Example: VA/VE, NPI,
Transfer programs)
• Identify & develop profitable new business opportunities through market research and
funnel generation
• Work closely and maintain good working relationships with ASE global sales team to
identify and drive opportunities
Qualifications
• Degree with minimum 3 years’ working experience
• Assertive and self-motivated with the ability to work independently and in a team
environment
• Excellent presentation skills and preparation of presentation materials
• Ability to interact with all levels/positions including Senior Positions
• Fluent in BOTH English and Mandarin
• Must be able to problem solve, prioritize and have the ability to multitask and
continuously improve processes and capabilities.
• Strong problem-solving skills, and numerical analytical skills. Meticulous and detail
oriented.
• Understanding of product development life cycle and supply chain processes such as
forecasting, planning, inventory management, operations, manufacturing, procurement,
sourcing, transportation and warehousing